ISO 9001 Quality Management Systems
As the benchmark management system standard for over 30 years, ISO 9001 applies to all industries, regardless of size.
Today’s environment is filled with intense scrutiny but being competitive means never standing still.
SAI Global helps you see a way forward so you can advance confidently.
Meet Compliance Requirements
Build confidence and trust with stakeholders by ensuring your organisation complies with regulatory requirements, including products and services requirements, and process requirements.
Keep Customers Front of Mind
Improve customer experience by consistently providing products that deliver to expectations. Show the market proof of your commitment to quality and ability to achieve a global standard, so they can purchase with confidence.
Drive Business Performance
Your competitive advantage comes from delivering your point of difference consistently and to a quality level that cannot be easily replicated. ISO 9001 enables your business to establish a quality framework to ensure best practices are in place, giving your team the opportunity to continually improve.
Deliver High-Quality Experiences
ISO 9001 specifies global best practice in quality management systems, using a process-driven approach. It shows organisations how to improve and maintain leadership, governance, communications and employee engagement to deliver unique, high quality customer and brand experiences.
What Is It?
All organisations can benefit from a systematic approach to quality management.
Scope ISO 9001 describes requirements for a QMS including process requirements, and products and services requirements.
The organisation must understand the external and internal factors that may affect its ability to achieve the desired results.
The organisation’s leaders must commit to the success of the management system, providing sufficient resources, ensuring the quality policy and objectives are in place, and clearly communicating roles, responsibilities and authorities clear.
Planning must address actions to address risks and opportunities; quality objectives and how to achieve them; and change management.
The organisation must ensure sufficient resources are allocated to the quality management system, and carefully monitor their use and effectiveness.
The organisation should plan, implement and control processes to meet requirements for providing its products and services.
The organisation must be able to demonstrate and verify process capability as specified by the customer’s approval process requirements.
ISO 9001 requires a commitment to continuous improvement, including managing nonconformities, solving problems, error-proofing, and taking corrective action when required.